Q: I'm the parent or spouse of a student. If I pay the bill, why won't the staff at Granite State College speak to me about the account?
A: According to FERPA, (the Family Educational Rights and Privacy Act of 1974), student academic and account information is confidential between Granite State College and the student. The student may grant permission for other people to have access to this information. A "Release of Student Information Permission Form" may be obtained at any campus location.
Q: What should I do if I have a question about my student account, (billing, refunds, financial aid disbursements, etc.)?
A: You may review up to date student account information on WebROCK by going to the www.granite.edu website and clicking on MyGranite, you will have immediate access to your account information, by term, including charges, payments, financial aid disbursements and release of credit balances.
If you need a Username and Password or have further questions about setting up your account, click on the “IT Help” button on the home page of MyGranite.
If you still have questions about your student account, please send an email to email@example.com or call the student accounts office or (603) 513-1330, or call your local campus.
Q: Why is my financial aid not on my account?
A: Financial aid disbursements to student accounts, typically, begin after the add/drop period of the term and may occur at any time during the term depending on your individual situation. If you are expecting financial aid and it is not reflected on your account, please call the Financial Aid Office at (603) 513-1392.
Q: I'm expecting a credit release from my financial aid...when will I receive my check?
A: Financial aid disbursements to student accounts typically begin the fifth week of the term and may occur at any time during the term depending on your individual situation. Student accounts are reviewed for credit releases on a weekly basis. Checks will be printed on Tuesdays for any credit balances released by the end of the business day on the previous Friday. Checks can not be picked up at Granite State College as they are mailed directly from the Controller's Office in Durham, NH.
Q: I have received a "Form 1098-T" from the College...what does it mean?
A: Granite State College is required to file Form 1098-T with the Internal Revenue Service to report certain enrollment and identifying information for payments received toward "Qualified Tuition and Related Expenses" in a tax year.
IRS Form 1098-T provides information from educational institutions to students which may be of use in determining a student's eligibility for tax credits (American Opportunity Tax Credit, formerly known as Hope Scholarship Credit or Lifetime Learning Credit), available through the Taxpayer Relief Act of 1997.
Granite State College cannot determine whether you are eligible to receive tax credits. Please consult your personal tax advisor or the IRS for more information. The IRS phone number is 1-800-829-1040 and their Website address is www.irs.gov.